Hongkong, Chinainfo@kernal-automation.com

Return Policy

Our team strive to provide our customers with the best shopping experience possible.We understand that sometimes a product may not meet your expectations or may arrive in less than perfect condition.  In such cases, we offer a hassle-free return policy to ensure your satisfaction.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.Certain products may not be eligible for returns.Please refer to the product description or contact our customer support for more information.

1.2 Return Process

To initiate a return, please contact our customer support within 5 days from the date of receipt.

Our customer support team will guide you through the return process and provide you with a return authorization PI number.Please ensure that the item is securely packaged and include the PI number on the return package.

1.3 Return Shipping

The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.We recommend using a traceable shipping service to ensure that the returned item reaches us safely.

2. Refunds

2.1 Refund Status

Once the returned item is received and inspected, we will notify you of the status of your refund.

2.2 Refund Process

If your return is approved, we will initiate a refund to your original payment method within 3 of days.The time it takes for the refund to reflect in your account may vary depending on your payment provider.

2.3 Non-Refundable Items

Certain items, such as gift cards or downloadable software, are non-refundable.

3. Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you.

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